Everybody Wins: How to Turn Conflict into Collaboration emphasizes that conflict is inevitable because of a diverse workforce, constant change, stress from doing more with less, confusion over responsibilities, and miscommunication.

Conflict... while it's often blamed for the breakdown of a team's unity, it's often just a symptom of a larger problem. This program lays out a practical approach that any team leader can follow to deal with the symptoms, and the cure.

Learning how to coach, counsel and mentor effectively could make a difference between a person’s success or failure as a Manager.

This is because good people skills impact employees’ performance. The present working environment is changing rapidly from a control and monitor environment to one where supporting and helping staff to increase their skills is viewed as a core competence.

It is therefore important that anyone responsible for people have the appropriate skills to nurture and grow their talent pool.

This program will teach the skill and knowledge needed to:

• Models of Problem Solving.
• Application & Presentation Of CAE Analysis.
• Creative Problem Solving.
• Decision Making.
• Improving Group Decision Making.
• Case Study & Presentation .

This program provided participants with strategies to become an effective coach or mentor to staff in the workplace.

Through presentations, round table discussions and workshop activities, participants left the event with a greater understanding of the importance of the manager as a coach, and strategies to commence an effective mentor/mentee relationship with staff and colleagues.

Workshop Objectives:

• Provide guidance to managers and emerging leaders on how to become more skilled in coaching and mentoring staff.
• Provide examples of current coaching and mentoring models in the workplace.
• Develop skills and knowledge through a variety of delivery methods.

In today’s empowered workplace, the old school ‘command and control’ structure is fading, and self-directed work teams are the hot new organizing principle.

Today’s leaders are confronted with increasing pressure to produce more with fewer resources. The Art of Performance Facilitation presents a new, easy-to-understand model of facilitation that focuses on getting work done.

It provides practical guidance for leaders on how to:

• Clarify the work that needs to be done.
• Consciously use themselves to help their groups.
• Improve group dynamics to increase productivity.
• Build effective work processes.
• Create the changes they want.
• Manage boundaries that have an impact on their work.

The ability to get tasks done quickly is considered the top trait executives and managers look for in promoting employees to upper levels of management.

You owe it to yourself to arm yourself with Executive Time Management skills. By prioritizing, your tasks you will become a more effective and productive manager.

Everyone has a 24-hour day – but there are people who can get more done than others. Discover the tricks, tips and time-savers – and be a dynamic achiever

With the industry on the upswing, budgets are growing again, employees are being hired and upgrades are being planned. This all means managers have a new host of pressures on them. And most of the managers dealing with all of this have had very little real management training.

That could be making a hard situation even harder -- for both the manager and the employees. Upon the completion of the programme, participants will have better understanding of the tips and tricks for communication, presentation and negotiation power in order to build and lead an effective team.

Today’s manager must be more knowledgeable, ambitious, efficient, resilient, and fast-paced than ever. If there is one responsibility of today’s manager that’s different from those of an earlier era, it is the imperative to manage change.

The successful manager today juggles many balls – and if necessary, can change balls instantly without missing a beat. Managers who stay on top of change and anticipate it are highly regarded than manager who seems to be consumed by change and are always playing catch-up.

Sharpening Your People Skills is designed to strengthen the people dimension in the life of a leader. It combines principles with practical skill training and small group exercises to help a leader build stronger relationships at home, work or the community.

This program will teach the skill and knowledge needed to:

• Understanding yourself.
• Understanding others.
• Developing your versatility.

This programme is designed within the workspace looking at motivating the workforce and reducing absence through stress related illness and a programme that goes beyond managing anger as it traces to its root causes and gives steps of action that, if followed, will resolve anger.

Objectives:

• To help participants understand and maintain a healthy stress level at workplace and as an individual and balancing work and family.
• Understand your root causes which result in both the emotion and the behavior – anger.
• Identify how you behave in a conflict.
• Help to build and manage your anger more constructively.