“Benchmarking is a systematic and continuous process of searching, learning, adapting and implementing the best practices from within own organisation or from other organisations towards attaining superior performance.”

National Productivity Corporation, Malaysia

Business process re-engineering (BPR) is a management approach aiming at improvements by means of elevating efficiency and effectiveness of the processes that exist within and across organizations. T

he key to BPR is for organizations to look at their business processes from a "clean slate" perspective and determine how they can best construct these processes to improve how they conduct business.

Benefits:

• Improve efficiency of work procedures
• Design work procedures according to customer requirements
• Streamline and simplify work procedures
• Performance measurement
• Reduce cycle time

Customer satisfaction to your company products or services is the key to the success of your business. But how do you make this happen? In most companies, there are many functional areas from production to the customer. A quality measurement policy and management system must be in place to achieve results and customer satisfaction.

Effective QMS can improve and ensure consistent quality of your products or services and reduce your costs. More and more purchasers require suppliers to have accredited certification to ISO 9001:2000 before they commit to do business with them.

ISO 22000 specifies requirements for a food safety management system where an organization in the food chain needs to demonstrate its ability to control food safety hazards in order to ensure that food is safe at the time of human consumption.

It is applicable to all organizations, regardless of size, which are involved in any aspect of the food chain and want to implement systems that consistently provide safe products. The means of meeting any requirements of ISO 22000 can be accomplished through the use of internal and/or external resources.

Auditing is by no means, an easy task. Typically, auditing involves long hours of work and the need to comprehend new information and various styles of quality systems. An auditor is also expected to remain sharp, calm and objective under various circumstances while completing the task on time.

This programme will provide practical knowledge and steps of conducting Internal Quality Audit for an organization’s operation processes in compliance to MS QMS ISO 9001:2000.

The programme is aimed at helping participants understand the legal requirements of chemical handling at the workplace, identify chemical hazards, handle chemicals appropriately and manage the chemical workplace safely. In addition, participants will learn about chemical waste disposal, principles of emergency response and basic first aid during a chemical incident.

After completion of the course, the participants will be able to:

• Identify chemical hazards and handle chemicals safely
• Manage and reduce chemical risks at the workplace
• Understand the chemical safety datasheet and chemical labels
• Identify appropriate personal protective equipment
• Dispose and segregate chemical waste

This course trains employees on the current environmental quality act in Malaysia. The Environmental Quality Act 1974 (Act 127) and subsidiary legislations will be dealt with in a practicable approach to suit the client’s industry. Emphasis will be given to key regulations such Scheduled waste regulations, Sewage and effluent regulations and Clean air regulations.

Employees taking this course will understand the scope of the regulations and their exceptions to the industries. After completion of the course, participants will have the necessary knowledge to assess the environmental compliance and management in their workplace.

This program is specially tailored for participants who wish to enhance their understanding on key elements of environmental aspects and impacts in the Environmental Management System (EMS) standards. They will learn about the relationship between environmental aspects and impacts and the procedure of ‘aspect’ evaluation and ‘impact’ prioritization.

The Environmental Quality Act 1974 (Act 127) and subsidiary legislations will be dealt with in a practicable approach to suit the client’s industry. Emphasis will be given to key regulations such scheduled waste regulations, sewage and effluent regulations and clean air regulations.

Scheduled wastes are very toxic and dangerous to the environment as well as human health. If they are not properly managed. It will lead to non-compliance or illegal dumping. Sound knowledge and skills are therefore required for personnel handling such wastes for safety effectiveness.

Course Objective

• Understand and comply with current environmental regulations
• Handle and manage scheduled waste according to proper procedures
• Identify, classify and categorize scheduled waste accordingly
• Decide on disposal method and treatment of scheduled waste